Insurance Investigation Services by CCS

If something seems a little off with an insurance claim, Complete Corporate Services can help take a better look at the situation.

Complete Corporate Services and assisting with insurance investigations

Insurance claims are a common type of matter where investigations are conducted in order to verify the legitimacy of the claim or the extent of the claim.  Insurance investigations rely on the gathering of evidence as well as interviews and review of records to make a conclusion about the claim’s veracity.


Complete Corporate Services have been engaged by many insurance companies over the years to investigate claims made by consumers and businesses. With our extensive knowledge and experience in fraud investigations and covert operations, we have been able to save insurance companies a lot of money due to us weeding out the false claims. 

Complete Corporate Services solutions for insurance investigations

The management at Complete Corporate Services have decades of experience investigating insurance claims for the following:

  • Fraud;

  • Arson;

  • Motor Vehicle Theft;

  • Marine Vessel Theft, damage, sinking or stranding;

  • Break & Enter (Commercial & Domestic); and

  • Personal Injury Investigations (Liability & Quantum – CTP, Workcover, Public Liability).


One of the key issues that is raised time and time again with these types of situations is whether or not an injury is a genuine complaint and whether the complaint reflects the true state of things.  Additionally, individuals who have been injured report issues of facing apprehension from the other party in receiving fair benefits (such as WorkCover), in gathering evidence to prove negligence, and even in identifying the other person involved (such as in a motor vehicle incident where the other party ‘runs’).


Workplace injuries, WorkCover matters and industrial disputes commonly give rise to issues of credibility and imbalance in power between the parties. 


CCS has also helped many individuals successfully pursue their employer to correctly support their injury or WorkCover claim, identify negligence and initiate proceedings to recover compensation.  We are experienced in locating witnesses and taking statements, which are vital supporting evidence for any injury claim.  CCS has successfully conducted covert operations and uncovered evidence to support workers’ claims that an employer was negligent, which has resulted in fair legal proceedings and the award of compensation for the victim.


We have been engaged by employers facing claims of injury from workers, who want such claims investigated.  In one case study CCS conducted covert operations and found that a worker, who was pursuing a common law claim against the employer, was caught working another job which involved physical labour and was contradictor to the workers’ claim that he could no longer work due to injuring his back at the employer’s establishment.  The covert operation produced surveillance footage showing the worker carrying large loads; this was presented to him and the common law case against the employer was discontinued.


We are also frequently engaged by legal professionals to locate important witnesses and serve documents for court proceedings involving injury matters.  Locating witnesses can literally make the difference to an insurance case. 


Talk to us about the specifics of your situation.  Over the years we have undertaken many investigations into insurance matters with outstanding success.  We are familiar with Court process and legal procedures and disputes, and have a history of working with law firms to perform investigations that assist in achieving the client’s desired outcome.


Whatever your matter, CCS understands that each matter is unique and provides a tailored service to match the client’s needs.  We place an emphasis on building long-term relationships with clients and have proven success in delivering desirable outcomes that meet and exceed client objectives and expectations.  

Complete Corporate Services provide private investigation services across Australia, including Sydney, Gold Coast, Brisbane, Sunshine Coast, Cairns, Ipswich and Mackay.

We encourage clients to call and discuss their insurance investigation needs to see whether we can assist.

Call 1300 911 334 to discuss your needs, on a strictly confidential, no obligation basis

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